Frequently asked questions

Click "Edit profile" to access your profile page. You can update your profile picture and/or display name there.

House Members Get More!

Join Hollister House Rewards to earn points for every dollar you spend when shopping in-store and online at Hollister and Gilly Hicks. Members get an exclusive welcome offer, birthday gift, cash rewards, and more!

Click HERE to sign up!

The best way to start is to take a look through the FAQs answered on this page. You might find your answer here! If you still need help, you can contact the support team via the Help button within the app or email TheHollisterStyleHub@anfcorp.com.

Your Hollister Style Hub will remain idle if you don't participate in Challenges. We'll check in if we don't see activity on your account in 30 days. Inactive accounts may be deleted after three months without participating in a Challenge.

We'd hate to see you go! But if you wish to leave The Hollister Style Hub, you can delete your Hollister Style Hub account via the Settings section within your portal.

Follow the step by step instructions below to set up your Hollister Style Hub Storefront.

1. Navigate to "Settings" in the top right of your account
2. Be sure to add a profile picture if you haven't already
3. "Enable" your Storefront
4. Add a short bio about yourself
5. Feel free to add a YouTube video if you have one you'd like to share (this part is totally optional)
6. Choose your "featured content" (please note: this will only be available once you have uploaded content with tagged products through challenges within The Hollister Style Hub program)
7. Your Hollister Style Hub Storefront is complete and ready to share with the world!

At the top of your profile you can see a progression bar. Sitting just above this is the amount of points you need to level up!

The more challenges you complete the more points you earn! You level up when you reach the following thresholds:
Level 1: 0-99, Level 2: 100-299, Level 3: 300-499, Level 4: 500-1199, Level 5: 1200-3499, Level 6: 3500-6900, Level 7: 7000+

Products purchased with a Hollister Style Hub voucher cannot be returned, however, products can be exchanged online or in-store. If your order was cancelled due to inventory issues, please reach out to the Help Portal with a screenshot of your cancellation for further assistance.

In Level 4 you can create your Hollister Style Hub storefront and make commission on sales you drive with your affiliate link.

1. Navigate to "Settings" in the top right of your account
2. Be sure to add a profile picture if you haven't already
3. "Enable" your storefront
4. Add a short bio about yourself
5. Feel free to add a YouTube video if you have one you'd like to share (this part is totally optional)
6. Choose your "featured content" (please note: this will only be available once you have uploaded content with tagged products through challenges within the Hollister Style Hub program)
7. Your storefront is complete and ready to share with the world!

Once you make it to Level 4, you will have the opportunity to earn commission on any purchases made through your personal Hollister Style Hub storefront, affiliate link, or referral code.

You can keep track of commission owed to you within your portal's homepage, but please remember that this figure may change from time to time, in order to account for cancelled and/or returned orders.

Your commission will be paid out 45 days after an order is processed (to account for returns and processing), via PayPal. Payments will be sent via email to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when you receive an email notifying you you've been paid.

Alternatively, if you'd like to change your Hollister Style Hub email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions. NOTE: All payments will come from Duel Holdings Limited

You can keep track of member invitations via your portal's homepage. If someone has submitted an application to the program via your unique invitation link, you will notice your "pending" number increase. If you are not seeing this, make sure the person you invited has successfully submitted the application form and verified their email address. As applications are reviewed manually, please allow time for our team to review the request. You will only be rewarded if the person you invite is accepted into the program.

Please contact the support team with a screenshot of what you are experiencing so we can provide further assistance.

Click "The Hollister Style Hub" tab on your account. You will see a box that says "Invite a Creator." Your unique invitation link will be at the bottom of that box. Share it on your social media accounts to get credit for approved creators you refer!

Approvals can take up to three business days. There may be slightly longer wait times over weekends and holidays.

At the bottom of the challenges page, you can view the challenges you have already completed.

This means that your challenge was rejected.

This means that this is a repeatable Challenge and you can earn points for completing this Challenge more than once. The amount of times you can complete a specific Challenge will vary (for example once per week), and this information will be in the Challenge.

There are a few reasons as to why a Challenges may be rejected. Challenges will be rejected if:

• You used the same photo as evidence on multiple Challenges. All Challenges must be accompanied by a new and different photo.
• The photo uploaded is poor quality.
• The screenshot uploaded does not show significant evidence of the Challenge being completed, due to how it was cropped or how it was taken.
• Required hashtags or tags are missing.
• The content of the photo or evidence uploaded is incorrect.

While some Challenges are repeatable, they can only be submitted a certain number of times. You can find this information within the Challenge guidelines.

After submitting a social post Challenge, the Challenge will automatically move to the 'Awaiting Approval' stage. Please wait for up to 5 minutes.

If you receive a notification in the notification tab confirming successful completion, your challenge submission was successful. However, if the notification indicates rejection due to missing hashtags and/or mentions, ensure that you include the requested mention and all specified hashtags before resubmitting.

You will need to copy the promo code directly from your rewards tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.

From the main menu click rewards to view your rewards. You can also see the rewards you received from leveling up!

Many Challenges are based around content creation on social media platforms. For social content creation Challenges, we do require you to have an active account with at least 1,500 followers that you regularly post on to earn posts for completing that Challenge.

Hashtags are not case-sensitive but they do need to have correct spelling for us to identify your social media posts. Best practice is to use the Copy button provided with task instructions to ensure hashtags are formatted and spelled correctly.

There are a few reasons why your Instagram/TikTok post may say it cannot be recognized:

• Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from social media platforms, your account must be public at time of posting for us to see your post. After you submit and the task has been approved, you can change your account back to private and you will retain your points.

• Double-check that if the task is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognized.

• Please make sure that the post you are submitting for the Challenge as evidence is a new post (within the last 10 on your grid) as the system may not pick it up if it is too old.